Privacy Policy
Last updated: October 2026 · Effective immediately · Governed by the laws of the Republic of Cameroon
Kora is committed to protecting your personal information in accordance with Cameroonian law, including Law No. 2010/012 on Cybersecurity and Cybercrime. This policy explains what data we collect, how we use it, and the rights you have over your information.
Legal Basis & Framework
Applicable Cameroonian Law
This Privacy Policy is drafted in compliance with the laws of the Republic of Cameroon, including Law No. 2010/012 of 21 December 2010 on Cybersecurity and Cybercrime, which establishes rules for the protection of personal data in Cameroon, and Law No. 2010/021 of 21 December 2010 on Electronic Commerce.
Data Controller
Kora acts as the data controller for personal information collected through this platform. As a platform operating in Cameroon, Kora is subject to the jurisdiction of Cameroonian data protection authorities and the provisions of applicable national legislation.
Consent
By creating an account or using the Kora platform, you consent to the collection and processing of your personal data as described in this Privacy Policy, in accordance with the consent requirements established under Cameroonian law.
Information We Collect
Account Information
When you register on Kora, we collect your full name, email address, phone number (including MTN or Orange mobile number), and password. Resellers additionally provide their store name, city or town within Cameroon, and a brief description of their business.
Identity Verification
For reseller accounts or high-value transactions, we may collect a copy of your Cameroonian National Identity Card (CNI), passport, or other government-issued identification, in compliance with applicable know-your-customer (KYC) requirements.
Order & Transaction Data
We collect details about the products you purchase, delivery addresses within Cameroon, Mobile Money transaction references (we do not store full payment credentials or PINs), and order history.
Location Data
We collect your town, city, and delivery zone within Cameroon to calculate delivery fees and assign logistics partners. We do not collect precise GPS coordinates without your explicit consent.
Device & Usage Data
We automatically collect your IP address, browser type, device identifiers, pages visited, and time spent on the platform to improve performance and security, in accordance with Law No. 2010/012 on Cybersecurity.
Communications
If you contact our support team or submit a ticket, we retain those messages to resolve your issue and improve our service. Support communications may be in English or French.
How We Use Your Information
Order Fulfillment
We use your name, phone number, and delivery address to process and deliver your orders within Cameroon. This information is shared with our logistics partners solely for delivery purposes.
Mobile Money Processing
Your mobile phone number is used to facilitate MTN MoMo and Orange Money transactions. These transactions are processed by the respective mobile money operators, who are regulated by the Bank of Central African States (BEAC) and the Cameroonian Ministry of Finance.
Account Management
Your email and password are used to authenticate your identity and maintain your account. We send transactional messages (SMS and email) such as order confirmations and password resets.
Platform Improvement
Usage data helps us understand how customers and resellers interact with Kora so we can fix bugs, improve features, and personalise your experience.
Legal Compliance
We may process your data to comply with applicable Cameroonian laws and regulations, including tax obligations to the Direction Générale des Impôts, anti-money laundering requirements under GABAC directives, and court orders from competent Cameroonian courts.
Data Sharing & Third Parties
Logistics Partners
Delivery agents operating within Cameroon receive your name, phone number, and delivery address to complete your order. They are contractually prohibited from using this data for any other purpose.
Mobile Money Operators
MTN MoMo and Orange Money transactions are processed by their respective operators, which are licensed and regulated in Cameroon. Kora does not store your mobile money PIN or full account credentials.
Government & Regulatory Authorities
We may disclose your information if required by a valid court order from a competent Cameroonian court, a request from a government authority such as the Direction Générale de la Recherche Extérieure (DGRE), or to comply with mandatory legal obligations under Cameroonian law.
No Data Sales
Kora does not sell, rent, or trade your personal information to third-party advertisers or data brokers under any circumstances.
Cross-Border Transfers
If your data is transferred outside of Cameroon (e.g., to cloud service providers), Kora ensures that appropriate safeguards are in place to protect your data in accordance with applicable Cameroonian data protection requirements.
Data Retention
Active Accounts
We retain your personal data for as long as your account is active or as needed to provide you with our services.
Account Deletion
If you request account deletion, we will remove your personal data within 30 days, except where retention is required by Cameroonian law.
Financial Records
Order and payment records may be retained for up to 10 years to comply with Cameroonian financial and tax regulations, including obligations under the General Tax Code (Code Général des Impôts) and OHADA accounting standards.
Legal Proceedings
Data relevant to ongoing legal proceedings or disputes may be retained until the matter is fully resolved, in accordance with applicable Cameroonian procedural law.
Your Rights
Rights Under Cameroonian Law
Under Law No. 2010/012 on Cybersecurity and Cybercrime and applicable Cameroonian data protection principles, you have the right to access, correct, and in certain circumstances delete your personal data held by Kora.
Access & Correction
You can view and update most of your personal information directly from your account profile page at any time. For data not accessible through your profile, contact us at contact@kora-cm.shop.
Data Portability
You may request a copy of your personal data in a structured, readable format by contacting our support team.
Deletion
You have the right to request deletion of your account and associated personal data, subject to our legal retention obligations under Cameroonian law. Submit a request through our Help Center or contact us directly.
Opt-Out of Marketing
You can unsubscribe from promotional emails and SMS messages at any time using the unsubscribe link in any marketing communication we send.
Complaints
If you believe your data protection rights have been violated, you may lodge a complaint with the relevant Cameroonian regulatory authority or seek redress through the competent courts of Cameroon.
Security
Technical Safeguards
All data transmitted between your device and Kora is encrypted using TLS (Transport Layer Security). Passwords are hashed and never stored in plain text, in compliance with security standards referenced in Law No. 2010/012 on Cybersecurity.
Access Controls
Access to personal data is restricted to Kora staff who need it to perform their job functions. All access is logged and audited.
Breach Notification
In the event of a data breach that affects your personal information, we will notify you and, where required, the relevant Cameroonian authorities, within a reasonable timeframe of becoming aware of the incident, in accordance with applicable Cameroonian cybersecurity obligations.
Contact Us
Privacy Questions
If you have questions about this Privacy Policy or how we handle your data, please contact us at contact@kora-cm.shop or call +237 671 409 515 (Mon–Sat, 8am–8pm). Our team is available in both English and French.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in Cameroonian law or our practices. We will notify you of significant changes via email or a prominent notice on the platform. Continued use of Kora after changes constitutes acceptance.
Legal Framework Notice
This Privacy Policy is governed by the laws of the Republic of Cameroon. Key applicable legislation includes: Law No. 2010/012 of 21 December 2010 on Cybersecurity and Cybercrime in Cameroon; Law No. 2010/021 of 21 December 2010 on Electronic Commerce; and applicable OHADA uniform acts. For privacy enquiries, contact contact@kora-cm.shop.