How can we help you?
Search our knowledge base or browse by topic below.
Orders & Delivery
How to place an order
Step-by-step guide to finding products and completing checkout.
Track your order
How to check your order status from the Order History page.
Delivery zones and fees
Understanding how delivery fees are calculated based on your area.
What happens if I'm not home?
Our delivery agents will attempt re-delivery or contact you by phone.
Returns & Refunds
Return policy overview
What can be returned, within what timeframe, and in what condition.
How to request a return
Contact support within 48 hours of delivery with your order number.
Refund timeline
Approved refunds are credited to your Kora wallet within 3–5 business days.
Non-returnable items
Perishables, hygiene products, and final-sale items cannot be returned.
Account & Profile
Creating an account
How to register as a customer on Kora — it's free and takes under a minute.
Updating your profile
Change your name, phone number, or delivery address from your profile page.
Resetting your password
Use the "Forgot Password" link on the login page to reset via email.
Deleting your account
Contact support to request account deletion. Data is removed within 30 days.
Payments & Wallet
Accepted payment methods
Kora accepts MTN Mobile Money and Orange Money.
How the Kora wallet works
Refunds and reseller earnings are credited to your Kora wallet.
Withdrawing your balance
Withdraw wallet funds to your mobile money account at any time.
Payment failed — what to do
Check your mobile money balance and try again, or contact support.
Becoming a Reseller
How to apply as a reseller
Apply from your customer profile — no separate account needed.
How reseller earnings work
You set your price above the base cost. The difference is your profit.
Setting up your store
Customise your store name, logo, and description from your dashboard.
Referral programme
Earn commissions by referring new resellers to the Kora platform.
Safety & Trust
How Kora protects your data
All data is encrypted in transit. We never sell your personal information.
Reporting a suspicious listing
Use the report button on any product page or contact support directly.
Fraud prevention tips
Never share your password or mobile money PIN with anyone, including Kora staff.
Verified reseller badges
Look for the verified badge on reseller stores for added confidence.
Still need help?
Our support team is available Mon–Sat, 8am–8pm.