HomeCookie Policy

Cookie Policy

Last updated: October 2026 · Effective immediately · Governed by the laws of the Republic of Cameroon

This policy explains what cookies are, which ones Kora uses, and how you can manage your preferences, in compliance with Cameroonian law including Law No. 2010/012 on Cybersecurity and Cybercrime.

Legal Basis

Applicable Cameroonian Law

This Cookie Policy is drafted in compliance with the laws of the Republic of Cameroon, including Law No. 2010/012 of 21 December 2010 on Cybersecurity and Cybercrime, which establishes rules for the protection of personal data and electronic communications in Cameroon, and Law No. 2010/021 of 21 December 2010 on Electronic Commerce.

Your Consent

By continuing to use the Kora platform, you consent to our use of cookies as described in this policy, in accordance with the consent requirements under Cameroonian law. You may withdraw consent at any time by adjusting your browser settings.

What Are Cookies?

Definition

Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. They help the website remember information about your visit, such as your login status, cart contents, and preferences.

Similar Technologies

In addition to cookies, we may use similar technologies such as web beacons, pixel tags, and local storage. This policy covers all such technologies collectively referred to as "cookies".

Types of Cookies We Use

Strictly Necessary Cookies

These cookies are essential for the Kora platform to function. They enable core features such as user authentication (keeping you logged in), shopping cart persistence, and secure checkout. Without these cookies, the platform cannot operate correctly. These cannot be disabled.

Functional Cookies

Functional cookies remember your preferences and settings to provide a more personalised experience. For example, they remember your selected delivery zone within Cameroon, language preference (English or French), and recently viewed products.

Analytics Cookies

We use analytics cookies to understand how visitors interact with our platform — which pages are visited most, how long users stay, and where they navigate from. This data is aggregated and anonymised. It helps us improve the platform experience for users across Cameroon.

Performance Cookies

Performance cookies collect information about how the platform performs — load times, error rates, and feature usage. This helps our engineering team identify and fix issues quickly.

Third-Party Cookies

Analytics Providers

We use third-party analytics services to help us understand platform usage. These services may set their own cookies on your device. They are bound by their own privacy policies and are prohibited from using your data for their own advertising purposes.

Mobile Money Processors

When you complete a payment via MTN MoMo or Orange Money — the leading mobile payment platforms in Cameroon regulated by the Bank of Central African States (BEAC) — those providers may set cookies or use similar technologies as part of their fraud prevention and transaction processing systems.

No Advertising Cookies

Kora does not use advertising or tracking cookies to serve targeted ads. We do not share your browsing data with advertising networks.

Managing Your Cookie Preferences

Browser Settings

You can control and delete cookies through your browser settings. Most browsers allow you to block all cookies, block third-party cookies only, or delete existing cookies. Refer to your browser's help documentation for instructions.

Impact of Disabling Cookies

Disabling strictly necessary cookies will prevent you from logging in, using the cart, or completing checkout. Disabling functional cookies will mean your preferences (including language selection between English and French) are not saved between visits. Analytics and performance cookies can be disabled without affecting core functionality.

Browser-Specific Instructions

Chrome: Settings → Privacy and Security → Cookies. Firefox: Settings → Privacy & Security → Cookies and Site Data. Safari: Preferences → Privacy → Manage Website Data. Edge: Settings → Cookies and Site Permissions.

Data Protection & Your Rights

Rights Under Cameroonian Law

Under Law No. 2010/012 on Cybersecurity and Cybercrime and applicable Cameroonian data protection principles, you have the right to access, correct, and in certain circumstances object to the processing of personal data collected through cookies.

Exercising Your Rights

To exercise your data rights in relation to cookie-collected data, contact us at contact@kora-cm.shop. We will respond within a reasonable timeframe in accordance with Cameroonian law.

Complaints

If you believe your rights have been violated, you may seek redress through the competent courts of Cameroon or contact the relevant Cameroonian regulatory authority.

Updates to This Policy

Policy Changes

We may update this Cookie Policy from time to time to reflect changes in technology, Cameroonian regulation, or our practices. We will notify you of significant changes via a notice on the platform.

Effective Date

This Cookie Policy was last updated in October 2026 and is effective immediately. It is governed by the laws of the Republic of Cameroon.

Contact

Cookie Questions

If you have questions about our use of cookies, contact us at contact@kora-cm.shop or call +237 671 409 515 (Mon–Sat, 8am–8pm). Our team is available in both English and French.

Cookies We Set

Cookie Name	Type	Purpose	Duration
sb-auth-token	Strictly Necessary	Maintains your authenticated session	Session
kora_cart	Strictly Necessary	Persists your shopping cart contents	7 days
kora_zone	Functional	Remembers your selected delivery zone in Cameroon	30 days
kora_lang	Functional	Remembers your language preference (English/French)	1 year
_ga	Analytics	Google Analytics — distinguishes unique users	2 years
_ga_*	Analytics	Google Analytics — session state	2 years

Legal Framework Notice

This Cookie Policy is governed by the laws of the Republic of Cameroon. Key applicable legislation includes: Law No. 2010/012 of 21 December 2010 on Cybersecurity and Cybercrime in Cameroon; and Law No. 2010/021 of 21 December 2010 on Electronic Commerce. For cookie-related enquiries, contact contact@kora-cm.shop.